Front-left impact damage repaired: fender, bumper and wheel replaced, panel repair, color matched refinishing and reassembly.
Collision Repair · Dallas, TX
Collision Repair
You Can Trust.
Free estimates, all insurance companies, and help with the claim itself — wherever you are in the process.
Se Habla Español
Insurance Claims
Your Insurance Company May Have a Process.
You Still Choose the Repair Shop.
You can choose First Class Auto whether you’re just starting the claim, already have an insurance estimate, or have already been directed toward another repair facility.
In Texas, the customer has the right to choose where the vehicle is repaired. An insurance company may recommend shops or provide a preferred list, but the customer is not required to use one of those facilities.
- Already have an estimate? Bring it to us.
- Already spoke with the adjuster? That’s fine.
- Need the vehicle picked up? Call us.
- Already been directed toward another shop? You can still choose First Class Auto.
Once we have the vehicle and understand where the claim stands, we can help take the repair process from there.
We inspect the actual damage, review what the insurer has written, communicate directly with the adjuster or estimator, document additional damage when necessary, and help you understand the available options before the repair moves forward.
“Your insurance company might give you a list of body shops, but you can take your car to any shop you choose.”
— Texas Department of Insurance
Texas Insurance Code §§1952.301–1952.302 · What to do after a wreck
Any Stage
Wherever You Are in the Claim, Start With Us.
It doesn’t matter how far along you are. Call us and we’ll pick it up from there.
No Claim Started Yet
We can assess the damage and help you understand what the next steps look like.
Insurance Estimate Already Written
Send it or bring it in. We’ll review the estimate against the actual vehicle and what the repair requires.
Insurance Recommended Another Shop
You can still choose First Class Auto.
Additional Damage Found Later
We document hidden or supplemental damage and submit the repair information to the insurer for review as a supplement.
Repair vs. Total-Loss Questions
We have extensive experience with damage assessments, repairability, vehicle valuation issues and total-loss situations, and we can explain what we’re seeing.
Out-of-Pocket Cost
Concerned About Your Deductible or Out-of-Pocket Cost?
Let us look at the repair before you assume what it will cost you.
Every claim and repair is different. We look at the damage, the insurance estimate, what the repair actually requires and what you may be responsible for personally.
Depending on the repair and circumstances, there may be legitimate options to help reduce or manage your out-of-pocket cost.
Ask us what may be available for your repair.
Experience
We Know the Insurance Repair Process.
You don’t need to understand every line of an insurance estimate. That’s part of what we’re here for.
We work with all insurance companies, and we can step in on a claim that’s already underway. If an estimate has already been written, we’ll review it against the vehicle in front of us and communicate directly with the adjuster or estimator from that point forward.
An initial estimate is written from what can be seen. Once a vehicle is disassembled, additional or hidden damage often turns up. When it does, we document it and submit the repair information to the insurer for review as a supplement.
We also have extensive experience with repairability and total-loss assessments — and we explain what we’re seeing so you understand what’s happening with your vehicle.
You bring us the situation. We’ll help you understand the best way forward.
What We Do
Collision repair,
done properly.
Structural and cosmetic work carried out in-house on a full collision floor with three heated paint booths.
- Structural repair
- Frame straightening
- Inner structural repair and replacement
- Aluminum repair and welding
- Paint and color matching
- Plastic repair
- Windshield replacement
- Airbag replacement and SRS relearn
- Wheel repair
- Mechanical collision-related repairs
- Sensor and ADAS coordination where applicable
What’s Included
The practical things
that matter.
- All Insurance Companies
- Free Estimates
- Insurance Customer Vehicle Pickup
- 24-Hour Towing Coordination
- Rental Vehicle Assistance
- 5-Year Workmanship Warranty
- Parts: Manufacturer Warranty or 3 Years, Whichever Comes First
- Se Habla Español
Warranty
5-Year Workmanship Warranty
First Class Auto Inc. stands behind collision repair workmanship for five years. Parts are covered by the manufacturer’s warranty or three years, whichever comes first. If a covered warranty concern arises, First Class Auto Inc. will inspect the repair and perform applicable corrective work.
Free Estimate
Get a Free Estimate.
Tell us about the vehicle, add photos of the damage, and we’ll come back to you with an initial assessment. No charge, no obligation to proceed.
Se Habla Español
Common Questions
A few practical
questions.
If your question isn’t here, call us. We would rather answer it properly than have you guess.
Yes. Estimates are free, whether the repair is going through insurance or you are paying out of pocket.
Yes. Towing can be coordinated during business hours, and 24-hour towing is available when a vehicle needs recovering outside them.
We can assist with coordinating a rental vehicle while your repair is underway.
Yes. Both insurance repairs and customer-pay work are accepted, on the same terms of work.
Completed Work
A finished
retail repair.
Photographed at our facility on the day it went back to the customer.
Structural Capability
What a serious
repair looks like.
Heavy collision damage taken back to the inner structure, then rebuilt with replacement panels fitted and aligned. Repair in progress
Two stages of a structural repair currently on the floor. Shown to illustrate the work involved — this vehicle has not yet been completed.